Refund policy
Return and Refund Policy
Last updated: November 4, 2026
Every Knitties Scarf is knitted to order, just for you. Because of this, we cannot accept returns or give refunds for change of mind. For any questions, contact info.myknitties@gmail.com.
No change of mind returns
Your scarf is made only after you order, so we are unable to offer returns, refunds or exchanges if you change your mind, pick the wrong colour, or no longer want the item.
Damaged, faulty or wrong items
If your order arrives damaged, faulty, or is not what you ordered, email info.myknitties@gmail.com as soon as yo
No change of mind returns
Your scarf is made only after you order, so we are unable to offer returns, refunds or exchanges if you change your mind, pick the wrong colour, or no longer want the item.
Damaged, faulty or wrong items
If your order arrives damaged, faulty, or is not what you ordered, email info.myknitties@gmail.com as soon as you can with your order number, a short description of the problem and photos. We will put it right with a replacement or a refund, depending on the issue and your legal rights. Please contact us before sending anything back.
Digital products
The Crochet Pattern PDF is a digital download sent to you by email. Because it is delivered instantly, it cannot be returned or refunded once sent, unless the file is faulty or you did not receive it. If that happens, email us and we will send it again.
Order cancellations
Because we start knitting soon after you order, we cannot promise to cancel an order. If you need to make a change, email us as soon as possible and we will do our best to help before your scarf is made.
Lost parcels
If your tracking has not updated for a long time or your parcel has not arrived, email us with your order number and we will look into it with the carrier.
Refunds
Where a refund is approved, it will be sent to your original payment method. Your bank or card provider may take a few days to show it.
Your legal rights
This policy does not affect any rights you have by law, including your rights for faulty, damaged or incorrectly supplied goods.