Shipping Policy

At Knitties, we want you to know what to expect when ordering. For shipping enquiries, contact info.myknitties@gmail.com.

Shipping destinations

We ship to the destinations available at checkout. Enter your delivery address to see the shipping options available for your location.

Delivery times

Every Knitties scarf is handmade to order. Making yours takes 3 to 7 business days, then shipping takes 6 to 12 days to anywhere in the world.

Delivery times are estimates, not guaranteed arrival dates. Customs clearance, public holidays or carrier disruptions may occasionally cause delays. We will communicate significant delays and provide any cancellation or refund options required by applicable law.

Shipping costs

Shipping costs and any available free-shipping offers are displayed at checkout before you complete your purchase.

Order tracking

Once your order has been dispatched, we will email your shipping confirmation and available tracking details.

Tracking updates may not appear immediately after dispatch. If you have trouble tracking your order, email info.myknitties@gmail.com with your order number.

Delivery address changes

Please check your delivery address carefully before placing your order.

If you notice a mistake, contact info.myknitties@gmail.com as soon as possible. We will attempt to make the correction before dispatch, but changes may not be possible once your parcel is in transit. Any additional redelivery costs will be explained before being charged.

Delayed or missing parcels

If your order has not arrived within the estimated delivery window, contact us with your order number. We will investigate with the carrier and work with you toward an appropriate resolution.

If tracking shows "delivered" but you cannot locate your parcel, check with other members of your household and any designated delivery locations, then contact us for assistance.

Damaged deliveries

If your order arrives damaged, email info.myknitties@gmail.com with your order number and a description of the damage. Photos of the item and packaging can help us resolve the issue more quickly.

Your consumer rights

This policy does not limit your rights under applicable consumer law. Optional shipping protection is not required to receive assistance with an undelivered or damaged order.